Frequently Asked
Questions at 3jla

The minimum age to play at 3jla Casino is 21 years old. This is a strict requirement under Philippine gaming regulations overseen by PAGCOR. All players must complete age verification as part of the KYC (Know Your Customer) process before they can make deposits or play real-money games. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. 3jla takes underage gambling very seriously — Gambling is addictive. Know when to stop.

KYC (Know Your Customer) verification is required before you can make withdrawals at 3jla. To complete verification, log in to your account and go to Account Settings → Verify Identity. You'll need to upload a clear photo of a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, driver's license, or UMID), plus a selfie holding your ID. For address verification, a recent utility bill or bank statement showing your name and address may be required. 3jla's verification team typically processes KYC submissions within 24–48 hours on business days.

No worries — resetting your 3jla password is easy. Go to the 3jla Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. Check your inbox (and spam folder just in case) and follow the instructions in the email. The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact 3jla support at [email protected] for assistance.

No. Each player is permitted to hold only one active 3jla account. Creating multiple accounts (also known as "multi-accounting") is a violation of 3jla's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, please contact 3jla support immediately to resolve the issue.

3jla Casino supports a range of payment methods popular with Filipino players. Currently accepted deposit methods include: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). For a full breakdown of deposit options, minimum amounts, and processing times, visit our Payment page.

GCash deposits at 3jla are processed almost instantly — in most cases, your balance will be updated within a few seconds to a couple of minutes after the transaction is confirmed on GCash's end. If your deposit hasn't reflected after 15 minutes, please take a screenshot of your GCash transaction confirmation and contact 3jla support at [email protected] with the transaction reference number. Our team will investigate and resolve the issue promptly.

Yes, 3jla has a minimum deposit requirement that varies by payment method. For GCash and Maya deposits, the minimum is typically ₱100. For bank transfers, the minimum may be higher depending on the bank. Please check the Payment page for the most up-to-date minimum deposit amounts for each method. There is no maximum deposit limit for most methods, though very large deposits may require additional verification.

3jla does not charge any fees on deposits made through supported payment methods. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. 3jla recommends checking with your payment provider before making a deposit if you are concerned about third-party fees. All amounts credited to your 3jla account will reflect the full deposit amount as received by 3jla.

To withdraw from 3jla, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Please note that your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawal requests are typically reviewed within 24 hours on business days.

Withdrawal processing times at 3jla depend on the method chosen. GCash and Maya withdrawals are typically processed within 1–4 hours after approval. Bank transfers may take 1–3 business days depending on the receiving bank. All withdrawal requests are subject to a security review before processing. If your withdrawal has been pending for longer than the expected timeframe, contact 3jla support with your withdrawal reference number.

Withdrawals at 3jla may be rejected for several reasons: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details (the withdrawal account must match the name on your 3jla account), suspected fraudulent activity, or a technical issue with the payment provider. If your withdrawal was rejected, you will receive a notification explaining the reason. Contact 3jla support at [email protected] if you need clarification or assistance resolving the issue.

3jla Casino offers a wide variety of games designed for Filipino players. Our game library includes Live Casino (live dealer baccarat, roulette, blackjack, and more), Dragon Tiger Luck (a fast-paced card game hugely popular in the Philippines), Bingo (online bingo with multiple rooms and prize pools), and Slots (hundreds of video slots from top providers). New games are added regularly. Visit the 3jla Casino page for a full overview of available games.

Yes! 3jla Casino is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The 3jla platform is built with a responsive design that adapts to any screen size, so you get the same smooth gaming experience whether you're playing on a desktop in Makati, a tablet in Cebu, or a smartphone in Davao. For the best experience, use a modern browser like Chrome or Safari with a stable internet connection.

Yes. All games at 3jla Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time with professional dealers, providing full transparency. 3jla's game providers are subject to regular independent audits to verify the integrity and fairness of all games. 3jla operates in alignment with PAGCOR guidelines, which include requirements for fair gaming standards.

Dragon Tiger Luck is one of the most popular games at 3jla, especially among Filipino players. It's a simple two-card game where you bet on whether the Dragon hand or the Tiger hand will receive the higher card. A single card is dealt to each position, and the hand with the higher card wins. You can also bet on a Tie. The game is fast-paced — each round takes only seconds — making it perfect for players who enjoy quick, exciting action. Visit the Dragon Tiger Luck page for a full guide on how to play and winning strategies.

3jla Casino offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms may vary depending on current promotions. To see the latest welcome offer available to you, visit the 3jla Casino page or check the Promotions section after logging in to your account. All bonuses at 3jla come with wagering requirements that must be met before winnings from bonus funds can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming any offer at 3jla.

Most bonuses at 3jla are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions may require you to enter a bonus code during the deposit process. You can view all available promotions and their claim instructions in the Promotions section of your 3jla account after logging in. If you believe a bonus was not credited correctly, contact 3jla support at [email protected] within 48 hours of the qualifying action.

You can set daily, weekly, or monthly deposit limits directly from your 3jla account. Log in and go to Account Settings → Responsible Gaming → Deposit Limits. Enter your preferred limit in Philippine Peso (₱) and confirm. The limit takes effect immediately. To reduce a limit, the change is instant. To increase a limit, a mandatory 7-day cooling-off period applies to protect players from impulsive decisions. For more details on all available responsible gaming tools, visit our Responsible Gaming page.

If you feel you need a break from gaming, 3jla's self-exclusion feature allows you to suspend your account for a set period — from 30 days up to permanent closure. To request self-exclusion, contact 3jla support at [email protected] or use the self-exclusion option in your Account Settings under Responsible Gaming. During the exclusion period, you will not be able to log in, make deposits, or receive promotional communications from 3jla. Gambling is addictive. Know when to stop. Learn more on our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. 3jla encourages all players to seek support if gambling is negatively affecting their life. You can reach out to 3jla's support team at [email protected] for guidance on using our responsible gaming tools. For professional counseling and support services in the Philippines, we recommend contacting the National Center for Mental Health (NCMH) or speaking with a licensed counselor in your area. Remember: Gambling is addictive. Know when to stop.